Terms of Service
General Terms and Conditions (GTC)
ARWENN GmbH
Hornstrasse 3
10963 Berlin
Germany
Managing Directors: Ruben Hutschemaekers, Sebastian Schönheit
Commercial Register: Charlottenburg Local Court, HRB 269072 B
VAT ID No.: DE451423775
Email: info@arwenn.com
Website: www.arwenn.com
Version: August 2026
1. Scope
1.1. These General Terms and Conditions (“GTC”) apply to all contracts concluded by consumers via the ARWENN GmbH online shop at www.arwenn.com.
1.2. A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.
1.3. The online shop is intended exclusively for consumers. Contracts with entrepreneurs acting in the course of their trade, business or self-employed professional activity are not concluded via the online shop.
2. Contracting Party
The purchase contract is concluded with:
ARWENN GmbH
Hornstrasse 3
10963 Berlin
Germany
Managing Directors: Ruben Hutschemaekers, Sebastian Schönheit
Commercial Register: Charlottenburg Local Court
Commercial Register Number: HRB 269072 B
VAT ID No.: DE451423775
Email: info@arwenn.com
3. Conclusion of Contract
3.1. The presentation of products in the online shop does not generally constitute a legally binding offer to conclude a purchase contract, but rather an invitation to the customer to place an order.
3.2. The customer can select the desired products and place them in the shopping cart. Before submitting the order, the customer can review and, if necessary, correct the information entered and the products selected.
3.3. By clicking the appropriately labelled order button, the customer submits a binding order for the goods contained in the shopping cart.
3.4. Receipt of the order will be confirmed to the customer electronically. Unless this acknowledgement of receipt expressly includes acceptance of the order, it does not constitute acceptance of the contractual offer.
3.5. The purchase contract is concluded when ARWENN expressly confirms the order, dispatches the goods, or otherwise expressly informs the customer that the order has been accepted.
3.6. Where a payment service provider is used, the time at which the contract is concluded may vary depending on the selected payment method and the relevant payment process.
4. Prices and Shipping Costs
4.1. All prices stated in the online shop are in euros and include the applicable statutory value added tax, unless expressly stated otherwise.
4.2. Shipping costs may be charged in addition to the product price. The applicable shipping costs will be shown to the customer before the customer submits the binding order.
4.3. The total price, including applicable taxes, shipping costs and any other additional costs, will be shown to the customer before completion of the ordering process.
4.4. The price displayed in the online shop at the time the order is placed shall apply.
5. Payment Terms
5.1. The payment methods available for the respective order will be shown to the customer in the online shop and during the ordering process.
5.2. Depending on the payment method selected, payment may be processed by a payment service provider commissioned by ARWENN. The terms and conditions of the respective payment service provider may additionally apply to the use of such payment service, and the customer may be informed of these separately.
5.3. The purchase price is due in accordance with the payment terms shown during the ordering process for the selected payment method.
5.4. ARWENN reserves the right to change the payment methods offered in the online shop and to offer or exclude certain payment methods for individual orders, insofar as legally permissible.
6. Delivery and Delivery Area
6.1. ARWENN delivers goods suitable for parcel shipment within Europe to the delivery countries that can be selected in the online shop at the relevant time.
6.2. The delivery options available for a specific order depend in particular on the delivery location and the type, size and weight of the goods ordered.
6.3. Delivery is carried out by shipping or logistics service providers commissioned by ARWENN. Depending on the type, size and weight of the goods, delivery may in particular be made by parcel delivery, bulky-goods or large-item delivery, or two-person delivery.
6.4. For bulky-goods, large-item and two-person deliveries within Germany, the delivery options and shipping costs shown in the online shop for the respective order apply.
6.5. For bulky-goods, large-item and two-person deliveries outside Germany, an individual enquiry to info@arwenn.com is required before ordering. Upon request, ARWENN will inform the customer whether delivery is available and of the applicable shipping costs. Corresponding information is also displayed on the relevant product pages.
6.6. The shipping or delivery service available for the respective order and the associated shipping costs will be communicated to the customer before a binding order is placed.
6.7. The applicable delivery time will be stated on the product page, during the ordering process or - for individually requested deliveries - in the respective delivery quotation.
6.8. ARWENN generally does not offer an assembly service. Unless expressly agreed otherwise, delivery therefore does not include assembly or installation of the goods.
7. Product Dimensions and Accessibility of the Delivery Location
7.1. Before placing an order, the customer must take note of the product dimensions stated on the respective product page and check whether the product is suitable for the intended location.
7.2. For furniture and other larger products, the customer is also responsible for checking before ordering whether proper delivery to the desired delivery location is possible.
In particular, the following must be taken into account:
· doors and door frames,
· stairs and stairwells,
· hallways,
· lifts,
· building entrances,
· access routes, and
· other spatial or structural obstacles.
7.3. Where available, packaging dimensions must also be taken into account when checking accessibility, in addition to the product dimensions.
7.4. If an agreed delivery cannot be properly carried out due to circumstances for which the customer is responsible, in particular due to insufficient accessibility of the delivery location, the customer may be charged the additional costs actually incurred as a result, in accordance with the statutory provisions.
7.5. The customer’s statutory rights in the event of defective or non-contractual performance remain unaffected.
8. Transfer of Risk
For consumers, the risk of accidental loss of or accidental damage to the goods generally passes only upon delivery of the goods to the customer or to a third party designated by the customer and authorised to receive them, unless otherwise provided by law.
9. Retention of Title
The delivered goods remain the property of ARWENN GmbH until the purchase price has been paid in full.
10. Product Availability
10.1. If, in exceptional circumstances, a product ordered is unavailable despite having previously been shown as available, ARWENN will inform the customer without undue delay.
10.2. If delivery is permanently impossible and no contract is concluded, or if ARWENN is entitled to withdraw from the contract under the statutory requirements, any payments already received will be refunded without undue delay.
10.3. The customer’s statutory rights remain unaffected.
11. Right of Withdrawal
11.1. Consumers generally have a statutory right of withdrawal in distance contracts.
11.2. Details of the right of withdrawal, in particular the withdrawal period, how the right is exercised, the electronic withdrawal function and the consequences of withdrawal, are set out in ARWENN’s separate Withdrawal Instructions.
11.3. ARWENN also provides the customer with the statutory model withdrawal form.
11.4. The Withdrawal Instructions and model withdrawal form form part of the consumer information provided to the customer.
12. Return Costs in the Event of Withdrawal
12.1. In the event of an effective withdrawal, the customer bears the direct costs of returning the goods, provided that the customer has been properly informed of this in accordance with the statutory requirements.
12.2. For goods which, due to their nature, cannot normally be returned by post, the return costs stated in the Withdrawal Instructions, or the information provided there concerning the amount or estimate of those costs, shall apply.
12.3. The provisions of this section apply exclusively to returns resulting from the exercise of the statutory right of withdrawal.
12.4. In the event of justified claims relating to defective, damaged or incorrectly delivered goods, the statutory provisions apply. The return costs required as a result will not be imposed on the customer as the costs of an ordinary withdrawal.
13. Transport Damage
13.1. ARWENN recommends that the customer inspect the goods for obvious transport damage as soon as reasonably possible after receipt.
13.2. If obvious damage to the packaging or goods is identified, the customer should, where possible, document this with the delivery provider and inform ARWENN at info@arwenn.com.
13.3. Failure to report or document transport damage does not result in the loss of the consumer’s statutory rights in respect of defects.
14. Rights in Respect of Defects
14.1. The statutory rights in respect of defects apply to goods supplied by ARWENN.
14.2. If the delivered goods are defective, the customer is entitled to the statutory rights under German law governing liability for defects.
14.3. In the event of a justified notification of defects, ARWENN will coordinate the further handling of the matter with the customer.
14.4. The customer’s statutory claims are not restricted by these GTC.
15. Product Presentation, Materials and Colours
15.1. ARWENN endeavours to present the products, materials and colours offered as accurately as possible.
15.2. Depending on the screen, device and individual display settings, colours shown on screen may differ from the actual colours of the product.
15.3. Natural materials may exhibit variations typical of the product and material, in particular in grain, structure, shade or surface. Insofar as such variations are typical of the material, reasonable and do not constitute a defect, they do not give rise to additional rights for the customer.
15.4. The statutory rights in respect of defects remain unaffected.
16. Liability
16.1. ARWENN is liable without limitation in cases of intent and gross negligence and for damage resulting from injury to life, body or health.
16.2. In the event of a slightly negligent breach of material contractual obligations, ARWENN is liable in accordance with the statutory provisions. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the customer may regularly rely.
16.3. Mandatory statutory liability provisions, in particular under product liability law, remain unaffected.
17. Force Majeure
Where ARWENN is temporarily prevented from fulfilling contractual obligations due to an event outside its reasonable control, the statutory provisions apply. ARWENN will inform the customer of significant delivery delays or delivery obstacles as promptly as reasonably possible.
18. Intellectual Property
Content of the online shop, in particular text, photographs, images, product presentations, graphics, designs, logos and other content, may be protected by copyright, trademark law or other intellectual property rights.
Any use beyond the limits permitted by law requires the consent of the respective rights holder.
19. Consumer Dispute Resolution
Information on whether and to what extent ARWENN is willing or obliged to participate in dispute resolution proceedings before a consumer arbitration body will be provided on the website in accordance with the applicable statutory information requirements.
20. Applicable Law
20.1. Contracts between ARWENN and the customer are governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
20.2. In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the country in which the consumer has their habitual residence.
21. Contract Language
The contract language or languages available for concluding the contract will be stated in the online shop.
22. Final Provisions
Should any provision of these GTC be or become wholly or partially invalid, the statutory provisions and the validity of the remaining provisions remain unaffected.
Version: August 2026