Refund Policy

Returns & Refunds

We want you to be happy with your decision to choose an ARWENN product for the long term. If something is not quite right, you will find all the important information about returns and refunds here.

14-Day Right of Withdrawal

You may withdraw from your order within 14 days after receiving the goods.

To register a return, please contact us at:

info@arwenn.com

Alternatively, you can exercise your statutory right of withdrawal using the withdrawal function provided on our website.

Once you have registered your return, we will provide you with the necessary information about the next steps and the appropriate return address.

For further legal information, please refer to our Withdrawal Instructions.

Return Costs

The direct costs of a return made as part of a withdrawal are borne by the customer.

For goods that can normally be returned by parcel service, you bear the direct return costs actually incurred.

For larger pieces of furniture and other goods that cannot normally be returned as a parcel, we will work with you, where necessary, to arrange an appropriate return.

In this case, the return costs charged to you correspond to the amount you paid for standard delivery of the relevant goods when placing your order and will not exceed that amount.

Why Are ARWENN Returns Not Free?

Furniture is transported over long distances and, due to its size and weight, requires significantly more resources for transport and handling than many other products.

We therefore want to encourage conscious, well-considered purchasing decisions and avoid unnecessary transport.

For this reason, we do not fully subsidise returns resulting from a simple change of mind and instead charge the associated return costs.

Before placing your order, we recommend carefully checking dimensions, materials, colours and the spatial conditions in your home.

If you have any questions about a product before ordering, we will be happy to help at info@arwenn.com.

Furniture Dimensions & Access to the Delivery Location

Before ordering, please check whether the dimensions of the product are suitable for the intended space.

For larger pieces of furniture, you should also make sure that delivery to the intended location is possible through doors, hallways, stairwells and, where applicable, lifts.

Where possible, please also take the product’s packaging dimensions into account.

Damaged or Defective Goods

If your order arrives damaged, has a defect, or you have received an incorrect item, this is not treated as an ordinary return following a withdrawal.

In this case, please contact us at:

info@arwenn.com

Briefly describe the issue and, where possible, send us photos of the goods and packaging. This helps us assess the case quickly and find an appropriate solution for you.

In the event of justified claims relating to damaged, defective or incorrectly delivered goods, your statutory rights in respect of defects apply. The return costs required for the proper handling of the matter will not be charged to you as the costs of an ordinary return.

Condition of Returned Goods

You may, of course, inspect the goods in the same way as you would be able to in a shop.

Please handle the product carefully during this inspection and package it as securely as possible for the return.

You are only liable for any diminished value of the goods if this results from handling that was not necessary to establish the nature, characteristics and functioning of the goods.

Refund

Following an effective withdrawal, we will reimburse the payments received from you in accordance with the statutory provisions.

As a general rule, the refund will be made using the same means of payment that you used for your original order, unless otherwise agreed.

We may withhold the refund until we have received the goods back or until you have provided us with evidence that the goods have been returned, whichever occurs first.

Please note: if you deliberately selected a more expensive delivery method for your original order than our least expensive standard delivery option, the additional delivery costs incurred as a result do not have to be reimbursed as part of the statutory withdrawal.

Any Questions?

We are happy to help.

ARWENN GmbH

Hornstrasse 3

10963 Berlin

Germany

Email: info@arwenn.com

Website: www.arwenn.com

Note: This page provides an easy-to-understand overview of our returns process. Our Withdrawal Instructions govern the statutory right of withdrawal and its full conditions.