We want your ARWENN order to arrive safely and reliably. On this page, you will find the most important information about our shipping methods, delivery areas and delivery process.

Delivery Area

We deliver our products within Europe.

The available shipping and delivery options depend on the destination country as well as the size, weight and type of product ordered.

The delivery options available for a product can be found on the respective product page and, where direct online ordering is possible, during the checkout process.

Standard Shipping

Products that can be shipped as standard parcels are delivered within Europe to the countries available in our online shop.

The applicable shipping costs will be shown before you complete your order.

Bulky Goods & Larger Furniture

Due to their size or weight, larger pieces of furniture cannot always be shipped as standard parcels.

Within Germany, we offer an appropriate bulky-goods, large-item or two-person delivery service for these products, depending on their size and weight.

The available delivery method and corresponding shipping costs are shown on the product page or during the checkout process.

Bulky Goods & Two-Person Delivery Outside Germany

For bulky goods, larger pieces of furniture and products requiring two-person delivery, an individual shipping quotation is required for deliveries outside Germany.

Please contact us before placing your order at:

info@arwenn.com

Ideally, please include the product you are interested in, the desired quantity and your complete delivery address, including postal code and country.

We will then check whether delivery is available and provide you with the applicable shipping costs and delivery conditions.

The relevant product pages will also indicate when an individual shipping quotation is required for delivery outside Germany.

Shipping Costs

Shipping costs depend on the delivery destination, the size and weight of the products ordered and the required delivery method.

For orders that can be completed directly through our online shop, the applicable shipping costs will be shown before you place your order.

For bulky-goods, large-item and two-person deliveries outside Germany, the shipping costs will be provided as part of an individual delivery quotation.

Delivery Times

The estimated delivery time can be found on the respective product page or during the checkout process.

For deliveries requiring an individual delivery quotation, we will provide information about the estimated delivery time as part of the quotation.

Please note that larger pieces of furniture and international deliveries may require longer delivery times.

If there is a significant delay after you have placed your order, we will inform you as soon as reasonably possible.

Delivery of Larger Furniture

Depending on the product and delivery location, larger items may be delivered as bulky goods, large-item delivery or by a two-person delivery service.

The specific delivery method will be communicated on the product page, during checkout or as part of an individual delivery quotation.

Assembly or installation of furniture is not included in our delivery service, unless expressly agreed otherwise.

Please Check Accessibility Before Ordering

For larger pieces of furniture, please check before placing your order whether the product can be delivered to the intended location without difficulty.

In particular, please consider:

·       doors and door frames

·       hallways

·       stairs and stairwells

·       lifts

·       building entrances

·       access routes

·       other spatial or structural obstacles

Where available, please also take the packaging dimensions shown on the product page into account in addition to the product dimensions.

If an agreed delivery cannot be completed due to insufficient accessibility, additional costs for redelivery or other necessary services may arise.

If you are unsure before ordering whether a product will fit through your doors, stairwell or lift, we will be happy to assist you at info@arwenn.com.

Receiving Your Delivery

Where possible, please check the condition of the packaging and goods when your order is delivered.

If you notice any obvious damage, we recommend documenting it at the time of delivery where possible.

Photos of the damaged packaging and goods can help us process the matter quickly.

Damaged or Incorrectly Delivered Goods

If your order arrives damaged, has a defect, or you have received the wrong item, please contact us at:

info@arwenn.com

Where possible, please provide:

·       your order number

·       a short description of the issue

·       photos of the product

·       photos of the packaging

We will review the matter and coordinate the next steps with you.

In the event of justified claims relating to damaged, defective or incorrectly delivered goods, your statutory rights apply. Any return costs required for the proper handling of such a claim will not be charged to you as the costs of an ordinary return.

Returns

Information about returns, return costs and refunds can be found on our Returns & Refunds page.

For the statutory right of withdrawal and its full conditions, please refer to our Withdrawal Instructions.

Questions About Delivery?

If you have any questions about delivery options, larger pieces of furniture or international delivery, we will be happy to help.

ARWENN GmbH

Hornstrasse 3

10963 Berlin

Germany

Email: info@arwenn.com

Website: www.arwenn.com

Note: This page provides an easy-to-understand overview of our shipping and delivery conditions. Our General Terms and Conditions (GTC) also apply.